I work at the Buckle in the mall in sales and sometimes it can be an easy fun job and other times it can be a real pain to work there. I have worked there for over and year and a half, much longer than the people working there now. Even though I’ve been there for a while, it doesn’t mean that I get any special treatment or get the respect from the new people. My paycheck is based off of commission so it is my job to sell, sell, and sell. If I don’t sell anything then I don’t get a good paycheck and as a college student I need to make as much money to pay off my loans. I would say that I am a nice person when it comes to some things and I definitely do not like conflict. I try to stay away from it as much as possible. This “ladylike” attitude of mine is what gets me walked all over, especially in my job.
We have a system where I work and it seems to work, but sometimes people get greedy and break the system. The system works that if you are helping someone then the next sales person will help the next guest and it keeps going. This is only fair because if only one person helps everyone, then they will be the one with all the commission and leave the others with nothing. We also keep in touch with other sales people to let them know who we have so there isn’t any confusion. There is only one person that I work with that we have problems with because he becomes too greedy and likes to take all the sales that he can get and his name is Kevin. Most of the people I work with don’t like him for this reason and he gives salespeople a bad name. It also doesn’t help that he is a full time leader and has good relations with the manager of the store.
I had many problems with this guy, but there was one particular instance that I will remember for a very long time. I remember I was helping a family that I usually always help when they come in the store. I have helped them many times before so it was easy to find the fits they liked. They even came in the store looking for me to help them, not anyone else. I was helping the mom, the dad, and their two daughters. This was going to be a big sale for me and I needed it because I hadn’t got a good sale in a long time. In order to keep my job there I have to keep my sales up. I was doing everything right in my sales presentation by showing jeans, tops, shoes, and accessories to each family member. They were really fun to work with and these were the people that I liked to work with. It was out of my knowledge that Kevin was trying to take the sale right from underneath me. When I was in the back showing shoes or busy helping one of the family members, he was showing the family clothing and making a pile of what he was selling to them. Kevin couldn’t get any of his own sales that day so he thought he would just take part of mine. I was so incredibly mad when I found out he was doing this. The family was checking out and to act professional I didn’t say anything in front of the family. After I was finished checking them out and they left the store Kevin approached me and said that we were going to split the commission. I asked him why would we spilt the commission and he said that he showed the product and they purchased it so it was his part of the sale. To not make a scene in the store I said okay and he took over half of my sale. I didn’t argue with him and to start more drama in the store.
If I could go back to that day where Kevin took a big sale from me I would have handled it differently. I would have fought about it and not let him get away with taking sales from people. I could have gone to my manager at the time and demanded that something be done. I wouldn’t have held my tongue and not said anything. I think that I would have been listened to and something would have been done about it. I learned from this experience and that I cannot let people take advantage of me. Since this incident I have spoken up and my voice is now heard.
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